Find answers to common questions about package deliveries,
payments, riders, and using the Senmi Mobility platform.
Customers create package delivery requests through the
Senmi Mobility app by entering pickup and delivery
locations, package details, and recipient information.
Once payment is confirmed, an eligible rider is assigned
to complete the delivery. Customers can track their
package until it is successfully delivered and verified.
Delivery requests are made available to eligible riders
based on availability and operational requirements.
Approved riders may accept requests and complete the
delivery on behalf of Senmi Mobility.
Deliveries are confirmed using a secure delivery
verification code provided to the sender or receiver.
This helps ensure packages are delivered to the correct
recipient.
After a delivery has been successfully completed and
verified, Senmi Mobility calculates the contractor
compensation payable to the rider in accordance with
the company's contractor payout policy.
The rider wallet is an internal dashboard that records
contractor earnings for completed deliveries. It does
not represent customer funds held on behalf of riders.
Eligible riders may request payment of their available
contractor earnings. Approved payouts are made by
Senmi Mobility to the rider's registered bank account
in accordance with the company's contractor payout
schedule.
Yes. Riders complete our onboarding and verification
process before they are eligible to fulfil package
delivery requests on the platform.
New rider applications are reviewed by our team before
activation. This helps maintain the safety and quality
of our package delivery services.
You can contact Senmi Mobility through our Contact
page, WhatsApp support, or email. Our support team is
available to assist with package delivery, payment,
and account enquiries.