Senmi Support Center

Real Time Delivery App Ltd

Welcome to the official Senmi Support Center. We are committed to providing reliable support for passengers, customers, approved ride drivers, delivery riders, and business users on the Senmi Mobility platform.

Senmi Mobility supports ride-hailing and package delivery services. Whether you need help with booking a ride, a trip, package delivery, driver or rider verification, payments, compensation and payouts, tracking, technical issues, or your account, our support team is available to assist you.

Need Help?

WhatsApp Support: Chat with Senmi Support

Email Support: senmisupport@gmail.com

Phone: +234 911 734 1739

1. Passenger & Ride-Hailing Customer Support

Passengers can contact Senmi support for assistance with ride-hailing services, including:

Ride booking and driver assignment issues
Difficulty finding or contacting an assigned driver
Trip delays and cancellations
Incorrect pickup or destination details
Fare and trip charge disputes
Failed or duplicate payment transactions
Ride history and trip status concerns
Lost property during a trip
Driver conduct complaints
Account login and verification issues
Ride tracking and notification problems

When reporting a ride-related issue, please provide the trip reference or other available booking details, the approximate trip date and time, and a clear description of the problem. Avoid sharing passwords, OTPs, or sensitive payment credentials.

2. Package Delivery Customer Support

Customers can contact Senmi support for assistance with package delivery services, including:

Package tracking issues
Delayed or unsuccessful deliveries
Customer payment verification
Failed or duplicate payment transactions
Refund requests and payment-related concerns
Incorrect pickup or delivery information
Missing, damaged, or misdelivered packages
Delivery disputes
Delivery confirmation problems
Account login and notification issues

When contacting support about a package, provide the available delivery reference, relevant dates, and a description of the issue. Our team will review the information and advise on the appropriate next steps.

3. Ride Driver & Delivery Rider Support

Approved ride drivers and delivery riders can contact Senmi support for assistance with their accounts and service activities. Support may cover:

Driver or rider profile submission and approval
Identity, licence, vehicle, and document verification
Profile correction and verification review updates
Ride or delivery assignment concerns
Ride earnings, delivery compensation, and account records
Payout processing and payment discrepancies
Bank account verification and payout concerns
Account restrictions and access problems
GPS, location, and live tracking issues
Application crashes and technical difficulties
Safety concerns and reports of inappropriate conduct

Drivers and riders should keep their profile, contact, vehicle, and payment information accurate and up to date. Profile approval and access to ride or delivery services may depend on the applicable verification requirements and platform procedures.

Earnings and payout records are subject to verification and the applicable payment and contractor procedures. Contact support if you believe a record is incorrect or a payout has been delayed.

4. Customer Payments, Fares, Compensation & Payouts

Senmi support can help investigate payment and account-record concerns relating to ride-hailing and package delivery services. These may include:

Failed customer payment transactions
Duplicate charges or disputed transactions
Ride fare or delivery charge discrepancies
Payment confirmation problems
Refund requests, where applicable
Driver or rider earnings discrepancies
Driver or rider payout delays
Bank account verification issues
Suspected fraudulent transactions

Payment reviews, fare adjustments, refunds, and driver or rider payouts are handled in accordance with the applicable service terms, transaction records, and platform procedures. Contact support with the relevant trip or delivery reference and transaction details so the issue can be reviewed.

Important Security Notice: Senmi support will never ask you to disclose your account password, OTP, ATM PIN, card PIN, or other sensitive banking credentials. Do not share these details with anyone claiming to represent Senmi.

5. Technical Support

If you experience technical problems while using Senmi Mobility, our support team can help investigate issues involving:

Login or authentication errors
Application crashes, freezing, or loading problems
Ride booking and driver assignment issues
Package booking and tracking problems
GPS, location permission, or map errors
Live trip or delivery status updates
Notifications not being received
Profile, document, or image upload failures
Payment status not updating correctly
Slow application performance
Network synchronization problems

To help us investigate technical issues, please provide your device type, a clear description of the problem, and screenshots where appropriate. Do not include passwords, OTPs, or sensitive financial information in screenshots.

6. Safety & Security

The safety and security of passengers, customers, drivers, and delivery riders are important to Senmi Mobility. Contact support if you need to report:

Suspicious account activity or attempted fraud
Unauthorized payment activity
Harassment, threats, or abusive behaviour
Suspected driver or rider impersonation
Unsafe driving or unsafe delivery conditions
Concerns about a driver, rider, passenger, or customer
Lost property during a ride
Stolen, missing, or damaged packages
Misuse of ride or delivery confirmation codes
Unauthorized access to an account

Reports may be reviewed and investigated. Depending on the circumstances, violations of platform policies may lead to account restrictions, suspension, termination, or referral to the appropriate authorities where necessary.

Emergency Notice: If you are in immediate danger or there is an urgent medical or security emergency, contact the appropriate local emergency services first. Contact Senmi support when it is safe to do so. Support channels should not be treated as a substitute for emergency services.

7. Response Times

Senmi aims to review support requests as quickly as reasonably possible. Response and resolution times may vary depending on the nature of the issue, the information provided, and whether further investigation is required.

Urgent safety concerns — prioritized for prompt review
Active trip or delivery issues — prioritized where possible
Customer payment concerns — reviewed as soon as reasonably possible
Driver and rider verification — subject to document review and applicable procedures
Compensation and payout concerns — subject to transaction checks and payout procedures
Technical investigations — may require additional time
General inquiries — reviewed as soon as reasonably possible

Any response estimates are indicative only and do not guarantee that a request will be resolved within a particular period.

8. Frequently Asked Questions

For answers to common questions about Senmi Mobility, please visit our FAQ page.

Visit FAQ

9. Legal & Compliance

Senmi may review reports involving suspicious activity, fraudulent behaviour, payment disputes, ride or delivery complaints, misuse of the platform, and violations of applicable platform policies or laws.

Where appropriate and permitted by applicable law, violations may result in warnings, account restrictions, temporary suspension, permanent termination, or referral to the relevant authorities.

Personal information submitted to support may be handled in accordance with the Senmi Privacy Policy and applicable data protection requirements. Please provide only the information reasonably necessary to investigate your request.

10. Contact Information

Company Name: Real Time Delivery App Ltd

Brand Name: Senmi Mobility

Support Email: senmisupport@gmail.com

WhatsApp Support: Chat on WhatsApp

Phone Number: +234 911 734 1739

Website: www.senmi.com.ng