Senmi Support Center

Real Time Delivery App Ltd

Welcome to the official Senmi Support Center. We are committed to providing reliable support for customers, approved riders, and business users using the Senmi platform.

Whether you need help with package delivery, rider verification, customer payments, rider compensation and payouts, tracking, technical support, or account-related concerns, our support team is available to assist you.

Need Help?

WhatsApp Support: Chat with Senmi Support

Email Support: senmisupport@gmail.com

Phone: +234 911 734 1739

1. Customer Support

Customers can contact Senmi support for assistance with:

  • Package tracking issues
  • Delayed deliveries
  • Customer payment verification
  • Failed payment transactions
  • Duplicate payment concerns
  • Refund requests
  • Incorrect delivery information
  • Missing packages
  • Delivery disputes
  • Account login issues
  • Notification problems

Customers purchase delivery services directly from Senmi Logistics, operated by Real Time Delivery App Ltd. For payment-related concerns, customers may contact Senmi support using any of the contact methods provided on this page.

Our support team aims to respond to urgent delivery issues as quickly as reasonably possible to help ensure smooth delivery operations.

2. Rider Support

Approved riders provide delivery services to Senmi as independent contractors. Riders may contact support for assistance with:

  • Rider profile approval
  • Verification review updates
  • Rider compensation and earnings records
  • Rider payout issues or delays
  • Delivery assignment concerns
  • Account restrictions
  • Technical problems with the rider application
  • GPS and live tracking issues
  • Notification delivery issues
  • Safety and emergency concerns

Rider earnings displayed in the Senmi platform are internal records of contractor compensation earned or payable by Senmi for successfully completed delivery services. They are not customer funds held by Senmi on behalf of riders.

Approved riders are encouraged to keep their profile and bank information accurate and maintain professional conduct during all deliveries.

3. Customer Payments, Rider Compensation & Payout Support

Senmi works with trusted third-party payment service providers to process customer payments and applicable business transactions. Support is available for the following concerns:

  • Failed customer payment transactions
  • Duplicate customer charges
  • Customer payment verification problems
  • Refund requests and payment-related concerns
  • Rider compensation balance discrepancies
  • Rider payout processing delays
  • Rider bank account verification issues
  • Rider bank payout concerns
  • Fraud prevention investigations

Customer payments for delivery services are payments made to Senmi for the delivery service. Rider compensation is paid by Senmi to approved riders in accordance with Senmi's applicable contractor payout procedures.

Important: Senmi will never ask for your password, OTP, ATM PIN, card PIN, or other sensitive banking credentials.

4. Technical Support

If you encounter technical problems while using Senmi, our support team can help investigate issues involving:

  • Login or authentication errors
  • Application crashes or freezing
  • Notification delivery issues
  • Package tracking problems
  • Location permission errors
  • Upload and image submission failures
  • Slow application performance
  • Network synchronization issues

To help us investigate technical issues faster, please provide screenshots and a clear explanation of the problem when contacting support.

5. Safety & Security

Senmi prioritizes the safety and security of customers and riders. You should contact support if you experience:

  • Suspicious account activity
  • Fraud attempts
  • Unauthorized payment activity
  • Harassment or abusive behavior
  • Fake rider impersonation
  • Unsafe delivery conditions
  • Stolen or missing packages
  • Misuse of delivery confirmation codes

Reports involving fraud, abuse, or serious violations may result in account restrictions, suspension, termination, or other appropriate action.

6. Response Times

Senmi aims to respond to support inquiries as quickly as reasonably possible. Response times may vary depending on the nature and complexity of the issue.

  • Urgent delivery and safety issues — prioritized for prompt review
  • Customer payment verification — generally reviewed as soon as possible
  • Rider profile and verification reviews — may take 1 to 3 business days
  • Rider compensation and payout concerns — subject to review and applicable payout procedures
  • Technical investigations — may require several business days
  • General inquiries — generally reviewed within 24 hours where possible

7. Frequently Asked Questions

For answers to common questions, please visit our FAQ page:

Visit FAQ

8. Legal & Compliance

Senmi may investigate suspicious activities, fraudulent behavior, payment abuse, delivery disputes, and violations of platform policies or applicable laws.

Users who violate Senmi policies may face account restrictions, temporary suspension, permanent account termination, or legal action where applicable.

9. Contact Information

Company Name: Real Time Delivery App Ltd

Brand Name: Senmi Logistics

Support Email: senmisupport@gmail.com

WhatsApp Support: Chat on WhatsApp

Phone Number: +234 911 734 1739

Website: www.senmi.com.ng

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