Effective Date: October 2026
These Terms and Conditions govern your access to and use of Senmi Mobility, a technology-enabled mobility platform operated by Real Time Delivery App Ltd. The platform is designed to support ride-hailing and package delivery services through its website, mobile application, and related technologies.
By registering for, accessing, or using the Senmi platform, you agree to comply with these Terms and Conditions and any applicable service-specific terms presented to you. If you do not agree with these Terms, you should not use the relevant services.
Senmi Mobility provides a technology-enabled platform through which customers may access available ride-hailing and package delivery services. Service availability may vary by location, account eligibility, operating hours, and the features currently offered through the platform.
Through ride-hailing services, customers may request transportation to a selected destination. Through package delivery services, customers may arrange for eligible packages to be collected and transported to a specified destination.
Applicable fares, delivery charges, service fees, and other charges will be presented through the platform or communicated through an approved service channel, as applicable. Pricing may depend on distance, location, trip or delivery requirements, demand, and other relevant factors.
Senmi may engage eligible drivers and riders, including independent contractors where applicable, to fulfil service requests in accordance with the relevant agreements, operational procedures, and applicable laws.
Customers and passengers using Senmi are responsible for:
Customers sending packages must ensure that the package is properly prepared, accurately described where required, and suitable for transportation. Customers must not request the transport of unlawful, dangerous, prohibited, or restricted items through the platform.
Passengers must behave responsibly during trips and must not engage in conduct that creates an unreasonable safety risk for the driver, themselves, or other road users.
Drivers and delivery riders using Senmi must meet the applicable registration, verification, licensing, vehicle, and eligibility requirements for the services they provide. Approval to use one service does not automatically authorize a person to provide another service.
Depending on the applicable service and agreement, drivers and riders may operate as independent contractors or under another lawful arrangement. Their status and responsibilities are governed by the relevant agreement and applicable law.
Drivers and riders are responsible for:
Drivers and riders must not use Senmi to facilitate unlawful activity or provide services while engaging in conduct that creates an unreasonable risk to customers or the public.
Customers may be charged a fare for a ride-hailing trip or a delivery charge for a package delivery request. Applicable charges may depend on distance, route, location, service requirements, demand, waiting time, or other disclosed pricing factors.
The applicable price or pricing information will be made available through the platform or an approved service channel, where supported. Customers are responsible for reviewing the displayed or communicated charges before confirming a request.
Payments may be processed through payment methods and third-party payment service providers made available by Senmi. Users must provide accurate payment information and must not engage in fraudulent, unauthorized, or deceptive payment activity.
Customer payments are processed in accordance with the applicable service and payment arrangements. Nothing in these Terms is intended to establish an escrow, deposit, or trust arrangement unless expressly provided under separate applicable terms.
Payment confirmation, transaction references, and other relevant records may be retained to administer services, address disputes, prevent fraud, and meet legal or accounting requirements.
Where applicable, drivers and riders may receive compensation for completed services in accordance with the relevant agreement, compensation arrangements, and payout procedures. The amount payable may depend on the service performed, applicable rates, agreed incentives, adjustments, deductions, or other disclosed terms.
Compensation is administered in accordance with the applicable service arrangements. The treatment of customer payments and driver or rider compensation depends on the relevant payment flow and contractual arrangements.
Any earnings or balance displayed in the Senmi application represents the applicable internal earnings or transaction record and is subject to the relevant service terms and payout procedures. It should not be interpreted as a bank account, deposit account, or escrow account unless expressly established under separate applicable terms.
Compensation may be subject to service completion checks, verification, adjustments, investigation of reported issues, or other reasonable procedures before payout. Senmi may request identity and payout-account verification where necessary to process payments securely.
Applicable payout schedules, eligibility requirements, and procedures may differ between ride-hailing and delivery services.
Senmi may use trip status updates, delivery confirmation codes, electronic records, or other verification methods to document the status or completion of a service.
Customers and passengers should confirm that the relevant service has been performed before providing any completion code or confirmation required by the platform.
Drivers and riders must not falsely report a trip, pickup, or delivery as completed or misuse a confirmation mechanism. Confirmation records may be used to address complaints, investigate disputes, maintain accurate service records, and determine eligibility for applicable compensation.
Cancellation, refund, and payment-dispute requests are assessed in accordance with the relevant service terms, the circumstances of the request, applicable law, and any cancellation or refund policy communicated through the platform.
Users must not use Senmi to engage in illegal, fraudulent, threatening, abusive, or unsafe activity.
Users should report serious safety concerns, suspected fraud, or incidents involving Senmi services through the available support channels. Where an emergency or immediate threat exists, users should contact the appropriate emergency services or authorities.
Senmi may send service-related communications through the application, push notifications, email, SMS, telephone, or other contact channels provided by users, where appropriate.
These communications may relate to:
Users may manage certain notifications through their device settings or available communication preferences. Important service, account, or security messages may still be sent where necessary and permitted.
Senmi may investigate suspected violations and take proportionate action where reasonably necessary to protect users, maintain platform integrity, enforce these Terms, or comply with applicable law.
Reasons for action may include:
Depending on the circumstances and applicable law, action may include a request for further verification, temporary restrictions, suspension, termination of an account, or referral to the appropriate authorities where required.
Where appropriate and permitted, Senmi may provide notice of the action and information about available review or appeal channels.
Senmi aims to maintain reliable access to its website, application, and services. However, uninterrupted or error-free availability cannot be guaranteed. Access may be affected by maintenance, network issues, technical problems, third-party service interruptions, or circumstances outside Senmi's reasonable control.
Certain features may depend on third-party providers, including payment processors, mapping services, notification services, telecommunications networks, or hosting providers. Their availability and use may also be subject to the applicable third-party terms and policies.
To the extent permitted by applicable law, Real Time Delivery App Ltd is not responsible for losses or delays to the extent they result from circumstances outside its reasonable control, inaccurate information supplied by users, network or third-party service failures, or a user's misuse of the Senmi platform.
Examples may include:
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law. These Terms do not remove any rights or remedies that users are entitled to under applicable consumer protection laws.
The Senmi name, brand, application, website, logos, software, designs, content, and related intellectual property are owned by or licensed to Real Time Delivery App Ltd. Users may not copy, reproduce, modify, distribute, reverse engineer, or use these materials without appropriate authorization, except where permitted by law.
Senmi collects and processes personal information as described in its Privacy Policy. By using the platform, you acknowledge that relevant information may be processed as necessary to provide services, manage accounts, coordinate trips and deliveries, process payments, maintain security, and meet applicable legal obligations.
Users should review the Senmi Privacy Policy to understand the information collected, how it is used, the circumstances in which it may be shared, and the choices and rights that may be available to them.
Senmi may update these Terms and Conditions from time to time to reflect changes to its services, operational procedures, technology, legal requirements, or business practices. Updated Terms may be posted on the Senmi website or made available through the Senmi platform.
The revised Terms will state their effective date. Where required by applicable law, Senmi will provide notice of material changes or obtain any necessary consent before applying the changes.
These Terms are subject to applicable laws and regulations in Nigeria. Disputes arising from the use of Senmi services should initially be raised with Senmi through the available support channels so that the matter may be reviewed.
Nothing in this section prevents a user from exercising any legal rights or seeking remedies available under applicable law.
Company Name: Real Time Delivery App Ltd
Brand Name: Senmi Mobility
Support Email: senmisupport@gmail.com
Phone Number: +234 911 734 1739
WhatsApp Support: Chat on WhatsApp
For inquiries, complaints, support requests, account issues, payment concerns, or other questions about these Terms, please contact the Senmi support team using the contact information above.
© 2026 Senmi Mobility — Real Time Delivery App Ltd. All rights reserved.