Senmi Terms & Conditions

Effective Date: August 2026

These Terms and Conditions govern your access to and use of Senmi, a delivery technology platform and delivery service operated by Real Time Delivery App Ltd.

By registering for, accessing, or using the Senmi platform, application, website, or related services, you agree to comply with these Terms and Conditions.

1. Our Delivery Service

Customers purchase delivery services directly from Real Time Delivery App Ltd, operating under the Senmi brand. Senmi determines the applicable delivery fee based on factors including distance, service requirements, location, and other relevant pricing considerations.

Senmi engages approved riders as independent delivery service contractors to fulfil delivery requests made through the platform. Riders are assigned or may accept delivery requests through the Senmi platform in accordance with Senmi's operational procedures.

2. Eligibility

Users must provide accurate and complete registration information.
Users must comply with applicable laws and these Terms.
Users must maintain the security of their account credentials.
Riders must complete Senmi's required registration and verification processes.
Senmi may request additional information or documentation where necessary.

3. Customer Responsibilities

Provide accurate pickup and delivery addresses.
Provide correct and reachable contact information.
Ensure that packages are lawful, safe, and suitable for transportation.
Provide accurate information about the package where required.
Pay all applicable delivery charges in accordance with the selected payment method.
Use the delivery confirmation code only for its intended purpose.
Provide the delivery confirmation code only after the delivery has been successfully completed.
Avoid abusive, threatening, fraudulent, or inappropriate conduct toward riders or Senmi personnel.
Not use the platform for unlawful or fraudulent activities.

4. Rider Status and Responsibilities

Approved riders provide delivery services to Senmi as independent contractors. Riders are not customers receiving customer funds through the Senmi platform. Rider compensation is paid by Senmi for delivery services successfully performed in accordance with Senmi's applicable contractor payout procedures.

Riders are responsible for:

Maintaining professionalism while providing delivery services.
Handling customer packages responsibly and with reasonable care.
Providing valid and accurate verification documents.
Complying with applicable traffic, transport, and safety laws.
Providing accurate delivery status updates.
Maintaining appropriate communication when necessary for a delivery.
Protecting customer information and package details.
Not falsely reporting a package as picked up or delivered.
Completing deliveries in accordance with Senmi's operational requirements.

5. Customer Payments

Customers purchase delivery services directly from Senmi Logistics, operated by Real Time Delivery App Ltd. Payments made by customers for delivery services are payments to Senmi for the delivery service provided through its platform.

Customer payments are not held by Senmi on behalf of riders. Senmi does not operate an escrow service for customer payments or hold a customer's payment for later release to a rider.

Delivery fees may vary based on distance, location, service type, package requirements, and other applicable pricing factors. Payment processing may be provided through secure third-party payment service providers.

6. Rider Compensation and Payouts

Riders may earn contractor compensation for delivery services successfully completed and verified in accordance with Senmi's delivery procedures. The amount payable to a rider is determined under Senmi's applicable rider compensation arrangement and may take into account the delivery fee, service requirements, applicable deductions, adjustments, incentives, or other agreed terms.

Rider compensation is an operational expense or contractor payment payable by Senmi for delivery services performed. It is not a portion of customer funds held by Senmi on behalf of a rider.

A rider's balance or earnings information displayed in the Senmi application is an internal record of contractor compensation earned or payable under Senmi's payout procedures. It does not represent a customer deposit, customer funds held in trust, or funds held by Senmi on behalf of the rider.

Rider compensation may become payable only after a delivery has been successfully completed and verified using Senmi's delivery confirmation process. Senmi may apply reasonable review, verification, adjustment, dispute-resolution, or payout procedures before processing a contractor payout.

Rider payouts are made by Senmi in accordance with the applicable contractor payout schedule and operational procedures. Senmi may require verification of a rider's identity and bank account details before processing a payout.

7. Delivery Confirmation

Senmi may use a delivery confirmation code or another verification method to confirm that a delivery has been successfully completed. The sender or receiver should provide the delivery confirmation code only after confirming that the package has been delivered.

Delivery confirmation helps Senmi maintain accurate delivery records, protect customers, resolve delivery disputes, and determine whether a rider has successfully completed the contracted delivery service.

8. Refunds and Payment Issues

Refund requests and payment-related complaints may be reviewed based on the circumstances of the delivery, the applicable payment method, and Senmi's operational policies.

Refund eligibility may depend on the status and circumstances of the delivery.
Senmi may request supporting information when reviewing a refund request.
Approved refunds may be processed using an appropriate available method.
Fraudulent payment activity is prohibited.
Payment disputes may require investigation before a decision is made.

9. Notifications

Senmi may send notifications relating to:

Delivery requests and delivery updates.
Order and delivery status changes.
Payment confirmations and payment-related updates.
Rider compensation and payout updates.
Security alerts and account activity.
Administrative announcements.
Service information and promotional messages, where permitted.

10. Account Suspension or Termination

Senmi may suspend, restrict, or terminate an account where there is a reasonable basis to believe that the user has engaged in:

Fraudulent or deceptive activity.
Violation of these Terms or other applicable platform rules.
Harassment, threats, or abusive conduct.
Submission or use of false documents or information.
Illegal or prohibited delivery activities.
False delivery updates or misuse of delivery confirmation codes.
Repeated or serious customer complaints.
Conduct that may create a safety, security, legal, or operational risk.

11. Platform Availability

Senmi aims to maintain reliable access to its website, application, and delivery services. However, uninterrupted or error-free availability cannot be guaranteed. Access may be affected by maintenance, network issues, third-party service interruptions, technical problems, or circumstances outside Senmi's reasonable control.

12. Limitation of Liability

To the extent permitted by applicable law, Real Time Delivery App Ltd shall not be responsible for losses or delays arising from:

Incorrect or incomplete information provided by a user.
Incorrect pickup or delivery addresses.
Delays caused by traffic, weather, road conditions, or other external factors.
Service interruptions outside Senmi's reasonable control.
Misuse of the Senmi platform or delivery confirmation process.
Unlawful, prohibited, or improperly declared package contents.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

13. Intellectual Property

The Senmi name, brand, application, website, logos, software, designs, content, and related intellectual property are owned by or licensed to Real Time Delivery App Ltd. Users may not copy, reproduce, modify, distribute, or use these materials without appropriate permission.

14. Changes to These Terms

Senmi may update these Terms and Conditions from time to time to reflect changes to its services, operational procedures, legal requirements, or business practices. Updated Terms may be posted on the Senmi website or made available through the Senmi platform.

15. Contact Information

Company Name: Real Time Delivery App Ltd

Brand Name: Senmi Logistics

Support Email: senmisupport@gmail.com

Phone Number: +234 911 734 1739

WhatsApp Support: Chat on WhatsApp

For inquiries, complaints, support requests, account issues, payment concerns, or legal questions, please contact the Senmi support team.