Senmi Privacy Policy

Effective Date: May 2026

Welcome to Senmi, a platform operated by Real Time Delivery App Ltd. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you use the Senmi mobile application, website, rider services, customer delivery services, and related technologies.

By using Senmi, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect different categories of information including:

Full name
Email address
Phone number
Delivery addresses
Pickup information
Location and GPS data
Payment information
Device information
FCM notification tokens
Rider verification documents
Profile photos and uploaded images
Transaction and delivery history

2. How We Use Your Information

Your information is used to:

Provide real-time delivery services
Create and manage user accounts
Match customers with riders
Process payments and withdrawals
Verify rider identities
Track deliveries and rider locations
Improve platform security
Send important notifications
Prevent fraud and abuse
Provide customer support
Improve application performance

3. Customer Responsibilities

Provide accurate pickup and delivery details
Ensure phone numbers are reachable during delivery
Avoid fraudulent payment activities
Respect riders and platform staff
Provide correct package descriptions
Not use Senmi for illegal deliveries
Ensure packages comply with local laws

4. Rider Responsibilities

Provide accurate rider verification information
Operate responsibly and professionally
Maintain respectful communication with customers
Protect customer packages during delivery
Follow traffic and transportation laws
Avoid fraudulent delivery claims
Keep rider profile information updated
Maintain confidentiality of customer information

5. Payments

Senmi may process payments through third-party payment providers. By using our services, you agree that:

Payment information may be processed securely by payment gateways
Withdrawal requests may require account verification
Fraudulent payment activity may lead to suspension
Delivery charges may change over time
Refund requests are subject to review

6. Notifications

Senmi uses Firebase Cloud Messaging (FCM) and other technologies to send notifications including:

Delivery updates
Order status notifications
Account approval notifications
Security alerts
Promotional announcements
Administrative broadcasts

Users may disable notifications in device settings, although some critical service notifications may still be required.

7. Account Suspension

Senmi reserves the right to suspend or terminate accounts involved in:

Fraudulent activity
Fake rider verification
Abusive behavior
Illegal package delivery
Repeated violation of platform policies
Payment fraud or chargebacks
Misuse of the application

8. Data Security

We implement reasonable security measures to protect your data. However, no internet-based platform can guarantee complete security.

9. Third-Party Services

Senmi may use third-party services including:

Firebase
Paystack
Cloud hosting providers
Analytics services

10. Changes To This Policy

We may update this Privacy Policy periodically. Continued use of Senmi after updates means you accept the revised policy.

11. Contact Information

Company Name: Real Time Delivery App Ltd

Brand Name: Senmi

Support Email: senmisupport@gmail.com

Phone Number: +234 701 608 7680

WhatsApp Support: Chat on WhatsApp

For inquiries, complaints, support requests, account issues, or legal concerns, please contact the Senmi support team.