Effective Date: October 2026
Welcome to Senmi Mobility, a technology-enabled mobility platform operated by Real Time Delivery App Ltd. This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you use the Senmi mobile application, website, ride-hailing services, package delivery services, driver and rider services, and related technologies.
Senmi Mobility is designed to support convenient transportation and package delivery services. The features available to you may depend on your location, account type, device permissions, and the services currently offered through the platform. By accessing or using Senmi, you acknowledge that you have had the opportunity to read this Privacy Policy.
Depending on how you use the Senmi platform, we may collect information including:
We aim to collect information that is reasonably necessary for the relevant service, account function, security purpose, or legal obligation.
Senmi may use collected information to:
Customers may use Senmi Mobility to request available ride-hailing and package delivery services. Payments, fares, delivery charges, and other applicable fees are handled according to the relevant service terms and payment arrangements.
Customer payments may be processed through authorized third-party payment service providers. Senmi may retain transaction and payment information necessary to confirm payments, provide customer support, prevent fraud, process refunds where applicable, and maintain business records.
Senmi does not intend to collect or store customers' payment card PINs, payment passwords, or other sensitive banking credentials. Payment information is handled according to the arrangements and security practices of the applicable payment service provider.
Depending on the service and payment method, relevant information such as payment status, transaction reference, amount, and date may be processed or retained to manage the service and resolve payment-related questions.
Drivers and riders using the Senmi platform may be required to submit registration details, identity information, photographs, licence information, vehicle details, and other documents necessary for verification and eligibility checks.
Depending on the service and applicable arrangements, drivers and riders may operate as independent contractors or under other relevant service arrangements. Their information may be used to assess eligibility, coordinate service requests, maintain service records, address complaints, and support platform safety.
Where applicable, driver or rider earnings represent compensation associated with completed services and are administered according to the relevant agreement, platform rules, and payout arrangements. Compensation records are used for accounting, payment administration, dispute resolution, and compliance purposes.
Any earnings or balance displayed within the Senmi application represents the relevant internal earnings or transaction record. Its meaning and use depend on the applicable service and payout arrangements. It should not be interpreted as a bank account, deposit account, or escrow account unless expressly established under separate applicable terms.
Where necessary to process approved compensation payments, Senmi may collect and use relevant payout details, including bank account information. Such information is handled for payment administration, verification, fraud prevention, record keeping, and compliance purposes.
We may share relevant information where reasonably necessary to provide, maintain, protect, or support Senmi services. Depending on the service, this may include sharing information with:
Information shared between customers and drivers or riders may include relevant names, contact details, pickup or destination information, delivery details, and trip or service status, to the extent necessary to fulfil the relevant request.
We do not sell personal information to third parties. We may use service providers to process information on our behalf for the purposes described in this Privacy Policy.
Senmi may collect or process location and GPS information when permitted by your device settings and when reasonably necessary to provide available ride-hailing, navigation, package delivery, tracking, safety, fraud prevention, or operational features.
Depending on the features you use, location information may be processed to identify pickup points and destinations, coordinate drivers or riders, provide trip or delivery updates, support navigation, and help resolve service issues.
Where location access is enabled, drivers or riders may share relevant location information while using certain service features. Customers may be able to view a driver's, rider's, trip, or delivery location information when needed to coordinate an active request and where that feature is available.
You can generally manage location permissions through your device settings. Disabling location access may affect the availability or functionality of features that depend on location information.
Senmi may use Firebase Cloud Messaging (FCM), email, SMS, and other communication technologies to send relevant notifications, depending on the information and communication channels you provide.
Notifications may relate to:
You may manage certain notifications through your device settings or other available communication preferences. Important service, account, or security communications may still be sent where necessary and permitted.
Senmi uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based service, electronic system, or method of data transmission can be guaranteed to be completely secure. Users are responsible for protecting their account passwords and keeping their login information confidential.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining trip and delivery records, administering payments, resolving disputes, enforcing agreements, preventing fraud, and complying with applicable legal, tax, accounting, and regulatory obligations.
Retention periods may vary depending on the type of information, the purpose for which it was collected, applicable legal requirements, and whether information is needed to resolve an ongoing complaint, investigation, or dispute.
When personal information is no longer reasonably required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable requirements, subject to any lawful retention obligations.
Senmi may review accounts and investigate activity where reasonably necessary to protect users, maintain platform integrity, enforce applicable terms, or meet legal obligations. This may include activity associated with:
Depending on the circumstances, action may include verification requests, temporary restrictions, account suspension, account termination, or reporting to the appropriate authorities where required by law.
Senmi may use third-party services to support payment processing, notifications, cloud hosting, analytics, mapping, navigation, security, communication, and other platform functions.
These providers may process information in accordance with their own privacy policies, their agreements with Senmi, and applicable legal and regulatory requirements.
Where third-party services are integrated into the platform, their collection and use of information may also be subject to the terms and privacy notices applicable to those services.
Subject to applicable law, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion where applicable, object to or restrict certain processing, or withdraw consent where processing relies on consent.
You may also manage certain device permissions, including location access and push notifications, through your device settings. Some information may need to be retained where required by law or reasonably necessary for legitimate business purposes such as fraud prevention, dispute resolution, and record keeping.
To make a privacy-related request, please contact us using the contact information provided below. We may need to verify your identity before responding to certain requests.
Senmi's services are not intended to be used by children in ways prohibited by applicable law or the terms of the relevant service. We do not knowingly collect personal information from children where doing so is prohibited.
If you believe that a child has provided personal information to Senmi in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.
Senmi may update this Privacy Policy from time to time to reflect changes in our services, operational practices, technology, legal requirements, or regulatory obligations.
When material changes are made, we may provide notice through the Senmi website, mobile application, email, or other appropriate communication channels. The revised policy will state its effective date.
Company Name: Real Time Delivery App Ltd
Brand Name: Senmi Mobility
Support Email: senmisupport@gmail.com
Phone Number: +234 911 734 1739
WhatsApp Support: Chat on WhatsApp
For privacy questions, requests concerning personal information, account concerns, complaints, or other inquiries, please contact the Senmi support team using the contact information above.
© 2026 Senmi Mobility — Real Time Delivery App Ltd. All rights reserved.