Effective Date: August 2026
Welcome to Senmi, a delivery platform operated by Real Time Delivery App Ltd. This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you use the Senmi mobile application, website, customer delivery services, rider services, and related technologies.
By accessing or using Senmi, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you use the Senmi platform, we may collect information including:
Senmi may use collected information to:
Customers purchase delivery services directly from Senmi Logistics, operated by Real Time Delivery App Ltd. Delivery charges paid by customers are payments for delivery services provided through the Senmi platform.
Customer payments may be processed through authorized third-party payment service providers. Senmi may retain transaction and payment information necessary to confirm payments, provide customer support, prevent fraud, process refunds where applicable, and maintain business records.
Senmi does not request or store customers' payment card PINs, passwords, or other sensitive banking credentials. Payment information is handled by the applicable payment service provider in accordance with its own policies.
Approved riders provide delivery services as independent contractors engaged by Senmi. Riders may be assigned delivery requests through the platform based on availability, eligibility, operational requirements, and other applicable factors.
Rider earnings represent compensation payable by Senmi for completed and verified delivery services in accordance with the applicable rider agreement, platform rules, and payout schedule. Rider compensation is not treated as customer funds held by Senmi on behalf of a rider.
The rider wallet displayed within the Senmi platform is an internal record used to show delivery-related compensation, earnings information, payment history, and applicable payout records. It is not a customer payment account, bank account, deposit account, or escrow account.
Senmi may collect and use rider bank account details and related payout information solely for contractor verification, compensation administration, payment processing, fraud prevention, record keeping, and compliance purposes.
We may share relevant information only where necessary to provide and support Senmi services. This may include sharing information with:
We do not sell personal information to third parties.
Senmi may collect location and GPS information when permitted by your device settings and when required to provide delivery, navigation, tracking, safety, fraud prevention, or operational services.
Customers and riders may be able to view certain delivery location information where necessary to coordinate an active delivery. Location access can generally be managed through your device settings, although disabling location access may affect certain features of the Senmi platform.
Senmi may use Firebase Cloud Messaging (FCM) and other communication technologies to send notifications relating to:
Users may manage certain notifications through their device settings. Some important service or security notifications may still be sent where necessary to operate the platform.
Senmi uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based service, electronic system, or method of data transmission can be guaranteed to be completely secure. Users are responsible for protecting their account passwords and keeping their login information confidential.
We retain personal information for as long as reasonably necessary to provide our services, maintain delivery and business records, resolve disputes, enforce our agreements, prevent fraud, and comply with applicable legal, tax, accounting, and regulatory obligations.
Senmi may investigate and take appropriate action regarding accounts associated with:
Depending on the circumstances, action may include temporary restrictions, account suspension, account termination, or reporting to the appropriate authorities where required.
Senmi may use third-party services to support payment processing, notifications, cloud hosting, analytics, security, communication, and other platform functions.
These third-party providers may process information in accordance with their own privacy policies and applicable contractual, legal, and regulatory requirements.
Senmi may update this Privacy Policy from time to time to reflect changes in our services, operational practices, technology, legal requirements, or regulatory obligations.
When material changes are made, we may provide notice through the Senmi website, mobile application, email, or other appropriate communication channels. Continued use of the platform after an updated Privacy Policy becomes effective may be subject to the revised policy.
Company Name: Real Time Delivery App Ltd
Brand Name: Senmi
Support Email: senmisupport@gmail.com
Phone Number: +234 911 734 1739
WhatsApp Support: Chat on WhatsApp
For privacy questions, support requests, account concerns, complaints, or other inquiries, please contact the Senmi support team using the contact information above.
© 2026 Senmi — Real Time Delivery App Ltd. All rights reserved.